Everything you need to know before your device is on its way.
If your device passes testing before 2pm, we process payment the same working day — after 2pm it goes out the next working day. Allow up to 24 hours for it to land in your account.
However suits you: take it to the Post Office with the QR code we email you (no printer needed), print a label at home, or ask us for a Freepost pack. Postage is free and tracked either way.
No — please don’t send chargers, cables, headphones or the original box, as we can’t return them. Just the device, with your order number inside the parcel.
We’ll always be fair: describe it accurately and we pay the best possible price — sometimes more if it’s better than expected. If it’s worse than selected, we’ll send a revised offer before anything happens.
Every device is professionally wiped to manufacturer standards as part of testing. We recommend signing out of iCloud/Google and doing a factory reset before you post it.
No problem — there’s no obligation at any point before you’re paid. If you decline a revised offer, we return your device to you free of charge.
We beat the networks
AirPods Pro (2nd generation) (2023) with MagSafe Case (USB‑C)
